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Customer Service Safe Work Method Statement


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Customer Service Safe Work Method Statement

Introducing our Safe Work Method Statement for customer service – a comprehensive and pre-filled document designed to assist you in ensuring the safety of your staff and contractors while they work on your project.

Here are some key features of our Safe Work Method Statement:

  • Pre-filled and Comprehensive: Our SWMS includes all the necessary details to ensure the safety of your team. You don’t need to worry about missing any important points as it’s all in there, ready for you to customise.
  • Fully editable and customisable: Our SWMS is fully editable and customisable in Microsoft Word format, making it easy for you to tailor it to your specific project and site requirements.
  • Includes the scope of the project and project details: Our SWMS includes a clear and concise scope of your project, as well as project details that ensure you and your team have a complete understanding of the job at hand.
  • Includes checklist of any high-risk machinery on-site: Our SWMS provides a checklist of any high-risk machinery on-site, ensuring that your team is aware of any potential hazards and knows how to operate such machinery safely.
  • Includes space for recording any staff training: Our SWMS provides space for recording any staff training, allowing you to keep track of your team’s training progress and ensuring that they are equipped to work safely on your project.
  • Includes before and after risk ratings: Our SWMS includes before and after risk ratings to help you track the effectiveness of the control measures you have put in place.
  • Includes resources for use of legislative references: Our SWMS provides resources for the use of legislative references, so you can ensure that you are adhering to all necessary laws and regulations.
  • Includes all PPE required: Our SWMS includes all personal protective equipment (PPE) required for your team to work safely on your project.
  • Includes risk assessment and risk assessment matrix: Our SWMS includes a risk assessment and risk assessment matrix, helping you identify potential hazards and assess the level of risk associated with them.
  • Includes a checklist to ensure all requirements have been covered when implementing the SWMS: Our SWMS includes a checklist to ensure that all requirements have been covered when implementing the SWMS, making it easier for you to ensure that your team is working safely.
  • Includes sign off page for all workers and responsible persons: Our SWMS includes a sign-off page for all workers and responsible persons, ensuring that everyone is aware of their responsibilities and has agreed to work in a safe and responsible manner.
  • Easy to use, easy to customise: Our SWMS is designed to be easy to use and easy to customise, making it suitable for a wide range of projects.
  • Suitable for large contracts and tenders, including tier 1 contractual work: Our SWMS is suitable for large contracts and tenders, including tier 1 contractual work, making it a reliable and trusted tool for your business.
  • Instantly delivered download: Our SWMS is available as an instantly delivered download, meaning you can get started with ensuring the safety of your team right away.

We understand that safety is paramount, and our SWMS is designed to help you ensure that your team can work safely and responsibly. So why wait? Get started with our SWMS today!

Here is some safety information related to customer service.

  1. Hazard identification: Identify hazards associated with customer service tasks such as handling cash, working in confined spaces, handling hazardous substances, operating machinery, dealing with aggressive or abusive customers, and working at heights.
  2. Risk assessment: Assess the risks associated with each hazard and determine the level of risk, such as high, medium, or low.
  3. Control measures: Determine the control measures that can be implemented to reduce or eliminate the identified risks. Examples may include providing training to staff on how to handle hazardous substances, installing safety barriers to prevent falls from heights, providing personal protective equipment (PPE), and implementing protocols for dealing with aggressive customers.
  4. Communication and consultation: Ensure that all employees are aware of the SWMS and that they understand their roles and responsibilities. Consult with employees and relevant stakeholders, such as customers and contractors, to ensure that the SWMS is effective and appropriate.
  5. Monitoring and review: Regularly monitor and review the SWMS to ensure that it remains effective and relevant. This may include conducting regular safety audits, reviewing incident reports, and updating the SWMS as necessary.
  6. Emergency procedures: Develop emergency procedures and ensure that all employees are aware of these procedures. Examples may include procedures for responding to medical emergencies, fire emergencies, and security breaches.
  7. Training and competency: Ensure that all employees are trained and competent in the tasks they are performing. This may include providing training on customer service skills, cash handling procedures, and safe operating procedures for machinery and equipment.

Gary’s Safety Tips

Hey, what’s up everybody? It’s your friend Gary, and today I want to talk about something that’s near and dear to my heart: great customer service. Now, I know that might not sound super exciting, but trust me, it’s absolutely crucial if you want to build a successful business that lasts.

Here’s the thing: your customers are the lifeblood of your business. Without them, you’re not going to be in business for very long. So it’s absolutely essential that you treat them with the respect and care that they deserve.

Now, I know that might sound obvious, but you’d be surprised at how many businesses out there don’t seem to understand this basic concept. They treat their customers like an inconvenience, like something to be dealt with as quickly and cheaply as possible.

But let me tell you, that’s a surefire way to drive away customers and ruin your reputation. People want to feel valued and appreciated when they do business with you. They want to feel like you care about their needs and are willing to go the extra mile to make sure they’re satisfied.

That’s why great customer service is so important. When you go above and beyond for your customers, it shows them that you truly value their business and are willing to work hard to keep it. It creates a sense of loyalty and trust that is absolutely priceless in today’s business world.

So how do you provide great customer service? Well, there are a few key things to keep in mind.

First and foremost, you need to be responsive. When a customer has a question or concern, they want to know that you’re there to help them. That means responding to emails and phone calls promptly, and being available to answer questions and address concerns as they arise.

Secondly, you need to be empathetic. When a customer has a problem, they want to know that you understand where they’re coming from and that you genuinely care about helping them solve it. That means taking the time to listen to their concerns and working with them to find a solution that meets their needs.

Thirdly, you need to be proactive. That means anticipating your customers’ needs and taking steps to address them before they become a problem. For example, if you know that a particular product tends to have a common issue, you can proactively offer a solution before the customer even has to ask.

Finally, you need to be consistent. Great customer service isn’t something you can turn on and off like a light switch. It needs to be a core part of your business culture, something that every employee understands and embodies. That means training your team to provide great customer service and holding them accountable when they fall short.

Now, I know that providing great customer service isn’t always easy. It takes time, effort, and sometimes even money. But let me tell you, it’s worth it. Not only will it help you retain customers and build a strong reputation, but it will also create a sense of pride and purpose among your team.

When your team sees how much their efforts are appreciated by your customers, it will motivate them to work even harder to provide great service. And when your customers see how much you care about their needs, it will inspire them to come back to you time and time again.

So, my friends, I hope I’ve convinced you of the importance of great customer service. Remember, your customers are the lifeblood of your business, and they deserve to be treated with the respect and care that they deserve. So go out there, be responsive, be empathetic, be proactive, and be consistent. Your customers – and your bottom line – will thank you for it!


Customer Service Safe Work Method Statement

Total Inc GST


After working for larger companies that take their safety seriously, Bluesafe’s documentation was on par with these companies. You’ve given us the ability to access the same sort of resources that only bigger companies have access to.

Warren Kingsley
Alstain Sheetmetal


I was very impressed with both the service and the turnaround time in dealing with Bluesafe. I was up and running with minimal fuss.

Dr Doug Josephides
Bayside Natural Medicine


You guys added real value with the required documentation that was high quality, affordable, very well put together and easy to implement. By the way, we secured our government tender for another seven years.

Rodney Prendergast
MMLA Group


Getting through an audit can be a daunting experience. Bluesafe’s documentation made the experience so much easier than we had anticipated and we passed the audit without any issues whatsoever. Thanks again, highly appreciated.

Brock Richards
Richards Quality Projects


Thanks so much for the quick response! Not only are the documents comprehensive, but on the same morning my audit was due I received the support I needed within the hour. Highly recommended!

Kathie Gorman
Kaygee Home and Community Support


From the initial contact we’ve had with Bluesafe we’ve found that your customer service, product quality and the after sales support to have been nothing short of excellent. You’ve given us a great customer experience.

Glenn King
Turnco Office Furniture


I just want to say a heartfelt thanks to the team at Bluesafe. Thank you so much for your service, help and support… We passed our NDIS audit!

Dr Scott Ling
Sustain Health


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