Please read these Terms of Service ("Terms", "Terms of Service") carefully before using bluesafe.net.au or engaging our services. Ezidebit AU Direct Debit Request (DDR) Service Agreement (Version 1.12)
Please print and retain for your records. This Direct Debit Request Service Agreement (Agreement) forms part of the terms and conditions of
your Direct Debit Request (DDR).
Debiting Your Account
1. By agreeing to the DDR you authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 342190, 342191, 428198) (referred to as Ezidebit)
to make debits to your nominated account.
2. The debit will be processed on the next business day after the direct debit date if:
a. a payment request is received by Ezidebit after Ezidebit's usual cut off time, being 3:00pm Qld time, Monday to Friday;
b. there is a public or bank holiday on the day when the debit transaction is due to be processed or on any of the following days until the debit is processed.
3. You authorise Ezidebit to attempt to re-debit any unsuccessful payments. You will also be responsible for any fees and charges applied by your financial
institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection
agent fee as may be incurred by Ezidebit.
4. Ezidebit may charge you certain fees (including setup, variation, SMS or processing fees) where applicable under your debit arrangement.
5. It is your responsibility to:
a. Ensure that your nominated account can accept direct debits;
b. Ensure that the details on the DDR are correct, and the bank account has been verified against a recent bank statement;
c. Ensure that all authorised signatories nominated on the financial institution account to be debited authorise the DDR;
d. Ensure that there are sufficient cleared funds in the nominated account, as a failed payment fee may be charged by Ezidebit if a debit is returned
by your financial institution as unpaid;
e. Advise immediately if the nominated account is transferred or closed or your account details change;
f. Arrange a suitable payment method if Ezidebit or the Business cancels the drawing arrangements.
Cancelling or Changing Direct Debits
6. Subject to the terms and conditions of your agreement with the Business, you may cancel, alter or defer the debit arrangement by contacting the Business
a reasonable time before the date that the drawing is to be made.
7. You authorised Ezidebit to vary the amount of the payments from time to time upon receiving instructions from the Business of a variation provided for
within your agreement with the Business. In all other cases, changes to the amounts or dates of a series of direct debits require 14 days' prior notice.
8. If you believe that there has been an error in debiting your account, you should notify the Business as soon as possible.
The Business will notify you of its determination and the amount of any adjustment that will be made to your nominated account (if any). Upon receiving
instructions from the Business, Ezidebit will arrange for your financial institution to adjust your nominated account by the applicable amount (if any).
Alternatively, you can also contact your financial institution.
9. You agree that Ezidebit will not be liable for any disputed transactions resulting from the supply or non-supply of goods and/or services by the Business
and that all disputes will be directed to the Business (as Ezidebit is acting only as an agent for the Business).
certain information to your financial institution is necessary to enable us to act in accordance with your drawing arrangements.
We may disclose the information in the event of an alleged incorrect or wrongful debit, in relation to a claim, or otherwise as required by law.
If you wish to contact Ezidebit about anything relating to this Agreement, you should contact:
PO Box 3327, Newstead, QLD 4006
Ph: 1300 763 256 Email: [email protected]
This Online Services Agreement ("Agreement") is entered into between Bluesafe Joint Ventures Pty Ltd, ABN 55 643 306 441, a registered company under New South Wales law, located at Suite 1B, Level 16, 56 Pitt Street, Sydney, NSW 2000 (referred to as "Bluesafe"), and the user accessing this Website Agreement ("User").
1.1 "NDIS" stands for the National Disability Insurance Scheme.
1.2 "NDIS Provider" refers to a business entity registered to offer services within the NDIS framework.
1.3 "NDIS Verification Audit" denotes the process assessing an NDIS Provider's compliance with NDIS requirements.
1.4 "Products and Services" refers to the bundled offerings provided by Bluesafe, described in Section 2 below, to assist the User in becoming a registered NDIS Provider.
2. Scope of Products and Services
Bluesafe will provide the following bundled Products and Services to the User within a 3-year contract term for the NDIS Provider Verification Level Package:
a) NDIS Provider Self-Assessment, NDIS Provider Application, and Verification Audit Support, including an Audit Document Pass Guarantee, ensuring alignment with auditor requirements (one-time fee of $495 + GST).
b) All necessary NDIS Policies, Procedures, and Documentation to successfully pass the NDIS Verification Audit.
c) Development of a business plan tailored to the User's NDIS Provider business goals.
d) Aftermarket Support, including dedicated phone and email assistance throughout the contract term.
e) Submission for the NDIS Provider List inclusion, enhancing visibility within the NDIS network.
f) Monthly coaching emails containing actionable insights to foster NDIS Provider Business growth Newsletter, executed and begins once becoming an approved NDIS Service Provider.
g) Email templates package for focused outreach to potential organisations, provided once becoming an approved NDIS Service Provider.
h) Comprehensive audit support for the mandatory 3-year Mid Term Audit.
i) Regular updates to required documentation in response to changes in NDIS Legislation.
3. User Obligations
3.1 The User acknowledges and agrees:
a) Operating a legally recognised business entity under the jurisdiction's laws.
b) Being of legal age, over 18 years old.
3.2 The User agrees to:
a) Pay an upfront amount of $495 + GST upon accessing this Agreement.
b) Pay monthly instalments of $270 + GST for 36 months, starting on the date of order, through credit card or direct debit.
c) Provide a consistent personal guarantee for the Agreement's duration.
d) Make monthly payments via credit card or direct debit.
e) Engage an NDIS Auditor directly.
4. NDIS Questionnaire and Audit Support
The User undertakes to:
a) Complete the NDIS Questionnaire promptly and accurately as provided by Bluesafe.
b) Adhere strictly to directions and guidance from Bluesafe during the audit support process.
5. Payment Terms
5.1 The upfront amount in Section 3.2(a) must be paid on ordering.
5.2 Monthly instalments as in Section 3.2(b) should be remitted and starting at the date of order, continuing for 36 months through credit card or direct debit, on the 1st business day of each month.
Both parties agree to maintain confidentiality of non-public information exchanged during this Agreement, in line with applicable laws and regulations.
7. Governing Law
This Agreement will be governed by and interpreted under New South Wales law. Any disputes related to this Agreement fall under the exclusive jurisdiction of New South Wales courts.
By ticking the box "I have read and accept the terms and conditions," the User acknowledges and agrees to the terms outlined in this Agreement. Furthermore, the User agrees to recurring billing as specified in this Agreement for the full duration of the contract.